Turn off Work Offline mode in Microsoft Office 2007-2012

Microsoft Office can go into “Work Offline” mode when it is disconnected from the internet abruptly.  It happens especially when one has a direct connection with a server through IMAP, MAPI, Google Apps Sync, or Microsoft Exchange.  If you suddenly get a message which states you are in Work Offline mode, here is what you should do to fix it.

Microsoft gives the following solution:  https://support.office.com/en-us/article/Switch-from-working-offline-to-online-2460e4a8-16c7-47fc-b204-b1549275aac9

Switch from Working Offline to Online in Microsoft Office

If the status bar at the bottom of your Microsoft Outlook window shows Working Offline, it means Outlook’s disconnected from your mail server. You can’t send or receive email until you reconnect.

Outlook status bar with Working Offline status

The first thing to check is your Internet connection by trying to connect to a website. If your Internet connection is working, try reconnecting to the mail server. Here’s how:

  1. Click Send/Receive.

Notice that when Outlook is set to Work Offline, the button is highlighted.

Work Offline command on the ribbon indicating Offline is on

  1. Click Work Offline to return to working online.

After you reconnect to the server, the Work Offline button has a plain background:

Work Offline command on the ribbon indicating Online

Still no luck? If you can use that email account with a website, such as Outlook.com, see whether you can receive and send new mail using that site. If you can’t, call your technical support or your email service provider for help.

If you can get and send mail on the website, the mail server’s fine. But Outlook might need updates or there might be a problem with the mail account settings. If you’re using an Exchange account, check for updates and install any required ones. (It’s always a good idea to keep current with updates.)

Desperate? Maybe your email account needs a fresh start. Try creating a new mail profile.

When you might want to work offline

When you work online with Outlook and your mail server, you receive new mail as it arrives, and mail that you send is sent immediately. However, there can be times when working online isn’t practical. For example, maybe there’s no network connection available. Or maybe there is a network available, but you don’t want to connect to it because you’ve exceeded your data plan or will be charged a fee.

In Outlook, you have the flexibility to choose whether you want to work online or offline, and you can do so either automatically or manually. If you elected to work offline, but are ready to manually start a send/receive operation, just click Send/Receive > Send/Receive All Folders.

Outlook Ribbon Image

Work offline with a Microsoft Exchange Server account

If you’re using a Microsoft Exchange Server account, your messages are saved in your mailbox on the server. When you’re connected to the server and you work online, you can use all of the functionality in Outlook, such as opening items, moving them between folders, and deleting items. However, when you work offline, you lose access to all items on the server. That is when offline folders, which are saved in an offline Outlook Data File (.ost) on your computer, are useful.

The offline Outlook Data File (.ost) file is a replica or copy of your Exchange mailbox. When you are online, this file is automatically synchronized with the server so that both copies are the same, and changes made in either copy are made to the other. You can configure Outlook to automatically start offline if a connection to Exchange cannot be established. You can also manually switch between the online and offline connection states and choose which Exchange folders are kept up-to-date locally on your computer.

If you use an Exchange account, it is recommended that you use it with Cached Exchange Mode. Most of the reasons to work offline are eliminated when you use Cached Exchange Mode. The lack of a network connection is virtually transparent to you because you can continue to work with your items.

By default, Cached Exchange Mode creates and uses an offline Outlook Data File (.ost) and then downloads and maintains a synchronized copy of the items in all folders in your mailbox. You work with your information on your computer, and Outlook synchronizes it with the server.

Whether you are at the office, at home, or on an airplane, network changes or availability are transparent to you. When your connection to Exchange is interrupted, you can continue to work with your data. When a connection is restored, Outlook automatically synchronizes changes, and the folders and items on the server and on your computer are once again identical. Outlook manages your connection to the server and keeps your data up-to-date. There is no need to switch to working offline and to keep trying to reconnect to the server — it is all automatic.

Cached Exchange Mode also frees you from having to set up Send/Receive groups because it chooses the folders that you want to be available offline and keeps those folders synchronized.

The only time when you might still choose to work offline is when you want greater control over what is downloaded to the local copy of your Exchange mailbox. This can include situations where you are using a connection device or service that bases the charges on the amount of data that you transfer. Cached Exchange Mode keeps everything up-to-date. Working offline allows you to use Send/Receive groups to refine the type and amount of information that is synchronized.

What if you aren’t using an Exchange account? Many people use a POP3 or IMAP account from their Internet service provider (ISP) or a Web-based account, such as Outlook.com (formerly Hotmail).

The fastest way to work offline is to use the default Outlook settings. If you want to customize the settings, including where to save the offline Outlook Data File (.ost), use the Customized setup instructions.

Quick setup

  1. On the Send / Receive tab, in the Preferences group, click Work Offline.
  2. To set up an offline Outlook Data File (.ost), click OK.

    By default, the Prompt me at startup so I may choose to work offline or online checkbox is selected. If you want Outlook to always work online when a connection is available, clear this checkbox.

After the offline Outlook Data File (.ost) file is created, when you exit and restart Outlook, you must synchronize your Exchange mailbox with the new file. The fastest way to do this is as follows: On the Send / Receive tab, in the Send & Receive group, click Send/Receive All Folders.

Customized setup

If you want to customize the offline Outlook Data File (.ost) settings, such as where the file is saved on your computer, do the following:

  1. If you have not already done so, create an offline Outlook Data File (.ost).

    Create an offline Outlook Data File (.ost)

    1. Click the File tab.
    2. Click Account Settings, and then click Account Settings.
    3. On the E-mail tab, select the Exchange Server account, and then click Change.
    4. Click More Settings.
    5. Click the Advanced tab, and then click Offline Folder File Settings.
    6. In the File box, type the path to the file that you want to use as the .ost file.

      The default file name is Outlook.ost. If this file already exists, you are prompted for a new name.

  2. Click the File menu,
  3. Click Account Settings, and then click Account Settings.
  4. On the E-mail tab, select the Exchange account, and then click Change.
  5. Click More Settings.
  6. Do one of the following:
    1. Always start Outlook offline: Click Manually control connection state, and then click Work offline and use dial-up networking.
    2. Choose whether to work offline or online each time you start Outlook: Click Manually control connection state and then select the Choose the connection type when starting checkbox.
    3. Always connect to the network: Click Manually control connection state, and then click Connect with the network.
    4. Outlook automatically detects whether a connection to the server is available: Click Automatically detect connection state. If Outlook is unable to connect with the mail server, it starts in offline mode automatically.

      NOTE: To specify the amount of time to wait for a response from the server before you are notified to retry or work offline, type a number in the Seconds Until Server Connection Timeout box.

Import Outlook Items from an Outlook Data File (.pst)

When you want to migrate Outlook messages, contacts, calendar items, tasks, and notes from one computer to another or restore a backup of your Outlook data, the Import and Export Wizard is the easiest way to complete the task.

  1. Click the File tab.
  2. Click Open.
  3. Click Import.
  4. In the Import and Export Wizard, click Import from another program or file, and then click Next.
  5. Click Outlook Data File (.pst), and then click Next.
  6. Click Browse, and then choose the file to import.

Note Under Options, it is recommended that you click Do not import duplicates unless you want the imported information to replace or duplicate items already in Outlook.

  1. Click Next.
  2. If a password was assigned to the Outlook Data File (.pst), you are prompted to enter the password, and then click OK.
  3. Set the options for importing items. The default settings usually don’t need to be changed.
  • The top folder — usually Personal FoldersOutlook Data File, or your email address — is selected automatically.
  • Include subfolders is selected by default. All folders under the folder selected will be imported.
  • The default selection of Import items into the same folder in matches the folders from the imported file to the folders in Outlook. If a folder doesn’t exist in Outlook, it will be created.
  1. Click Finish.

Tip: If you want to import or restore only a few items from an Outlook Data File (.pst), an easier way is to open the Outlook Data File, and then in the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes panes such as Shortcuts or Mail and the shortcuts or folders within each pane. Click a folder to show the items in the folder.) click and drag the items from Outlook Data File folders to your existing Outlook folders. For more information on opening an Outlook Data File, see Open, change, or close Outlook data files.

Migrate Google Calendar and Contacts to another Google Account

Calendar Entries

On Gmail calendar, go to Settings -> Calendars -> Export Calendars to download a ZIP of your calendars in ICAL format.

On Google Apps calendar, go to Settings -> Calendars -> Import calendar and import the ICAL entries to your calendar.


To preserve contact groups, each group needs to be migrated individually.

On Gmail contacts, use the Export option to export each group in Google’s CSV format. Then export one more CSV of “Everyone (All Contacts)”

On Google Apps contacts, use the Import option to import the CSV of Everyone, leaving the  “Add these imported contacts to: ” option unchecked. Then, use the Import option to import each group in turn, checking the “Add these imported contacts to: New Group… ” option, and enter the name of the group.

How to Manually Remove the LTS Service for LabTech

Step(s) to Resolution

Click here to use ConnectWise Automate™ Agent Uninstaller

Manually make changes on the machine

Changes have to be made at four different locations on the local machine in the following order.

1. Services.msc

  1. Click Start, and select Control Panel.
  2. Select Administrative Tools.
  3. Click Services.
  4. Select ‘LabTech Monitoring Services’ and stop the service.
  5. Select ‘LabTech Monitoring Services CheckUp Util’ and stop the service.
  6. From a command prompt, run the following two commands to remove the services from the service list.
    • ‘sc delete ltservice’
    • ‘sc delete ltsvcmon’

2. Registry Editor

  1. From the registry editor remove the registry keys located underHKLM\Software\LabTech. If running a 64-bit OS, remove keys that may exist under HKLM\Software|Wow6432Node\LabTech.

3. Task Manager

  1. Right-click task bar.
  2. Select Start Task Manger.
  3. Under Processes tab, select ‘LTTray.exe’.
  4. Click End Process.

4. LTSvc file

  1. Go to c:\Windows.
  2. Right-click LTSvc and select Delete.
  3. Restart the machine.

Reset Domain Administrator Password using Command Line and RMM

We had a customer who likes to change the administrator password.  One day the password was changed and forgotten.  We have RMM with service level access to the server, but could not log in to the server using the standard administrator username and password.  We also neglected to set up a separate username and password for account recovery.

So, our only alternative was to reset the username and password via the command prompt.  Using NinjaRMM at the service level, we were able to open a command prompt and reset the domain username and password.  We found the article here from Top Password:  https://www.top-password.com/knowledge/reset-domain-administrator-password-in-windows-server-2012.html which helped with the steps below:

1.  Login to your RMM service
2.  Open command prompt as system service, not logged on user
3.  type “net user Administrator P@ssword123 /domain” (change the P@ssword123 to your desired password)
4.  You should see “The command completed successfully.”

How to Remove Saved Passwords from a Web Browser

Storing your Onyen password for University sites in your Web browser’s saved password list can expose the data it protects to anyone else who uses your computer, and possibly to others on the Internet. This can be a major issue especially for HIPAA departments or departments who access sensitive information. In order to remove stored passwords for your web browser please follow the instructions below based on whether you are using Internet Explorer, Safari, Firefox, or Google Chrome.

How to Remove Passwords in All Types of Browsers and OS

Internet Explorer (Win 7/8)

When you enter a username and password for Internet Explorer that it has not already stored for a website, it will ask if you want Internet Explorer to remember the password.

  • Click on Not for this site button on the pop-up menu.
  • This will set Internet Explorer not to prompt you to save this password for this site.

To remove individual passwords: when using IE 6-8(only) and a saved password is pre-filled on your screen, simply highlight the username that displays there, and press the Delete key to remove just that one username/password combination from IE. Internet Explorer will then prompt you to confirm that you do want to delete it.

Win 8: Internet explorer has a Manage Password or Web Credentials Manager.

To access this please do the following:

  1. Open the Tools menu.
  2. Select Internet Options.
  3. Click Content.
  4. Under AutoComplete, click Settings.
  5. Click on Manage Passwords
  6. Click on the Web Credentials Manager
  7. Click on the drop down arrow by the web site you want to remove the password.
  8. Click on Remove.

Win 7: Internet Explorer 9-11

To remove one password:

1. Go to the login page and type the first letter of the username into the name field.2. In the drop-down list, select the name by putting the pointer on it.

3. Hit the Delete key and answer “yes” to the dialog.

To remove all the saved passwords:

  1. Open the Tools menu.
  2. Select Internet Options.
  3. Click Content.
  4. Under AutoComplete, click Settings.
  5. Click Delete AutoComplete history…

To prevent Auto-Complete in the future, make sure Auto-Complete is deselected for User names and passwords on forms, and then click on OK.

Safari (Mac OS X 10.6 – 10.9)

To remove an individual or multiple site passwords:

  1. Open the Safari menu.
  2. Select Preferences.
  3. Switch to the Autofill tab.
  4. Click the Edit button for Usernames and Passwords.
  5. Delete the entry that corresponds with the site you want to remove.

Firefox (Mac OS X 10.6 – 10.9 and Win 7/8)

When you enter a username and password for Firefox that it has not already stored for a website, it will ask if you want Firefox to remember the password.

  • Click on the drop down menu and select Never Remember Password for this Site.
  • This will set Firefox not to prompt you to save this password for this site.

To remove an individual or multiple site passwords:

Please visit Mozilla’s support page for instructions.

Google Chrome (Mac OS X 10.6 – 10.9 and Win 7/8)

To remove an individual or multiple site passwords:

  1. Click on the Menu Icon in the upper right corner.
  2. Click on Settings.
  3. Click on Show Advanced Settings link at the bottom.
  4. UN-check the box by Offer to save your web passwords button.
  5. Click the Managed Saved Passwords.
  6. Under the Saved Passwords box highlight the site you want to remove the password from, then click on the Xbutton.

For more information, visit the following site:


Last Updated: November 25, 2014

How to reset your OS X Password

Some of you asked how to change the user password in OS X 10.7, 10.8, 10.9, or 10.10 because the System Preferences option to do it was removed with the Lion release.

With Mac OS X Snow Leopard and older Mac OS, the installer disc allows you to change the user password pressing Utilities > Password Reset. In Lion, it was deleted, but you can change it with easy steps. There are two ways to reset the user password in OS X Lion, Mountain Lion or Mavericks:

On Mac OS X:

If you boot in your system, you can change the password. It’s used to change it if you didn’t forget it.

Boot your Mac and open System Preferences > Users and Groups.
You can see the users. Press the user what you want to change the password and select Change Password. You will be asked for your password.

On Recovery:

When you forgot the password and you can’t use OS X, you have to use the new Recovery.

  1. To boot in Recovery system, press Command and R keys during boot and hold the keys until you see the Apple icon. If you have a Mac with Internet Recovery, read > http://support.apple.com/kb/HT4718. If your Mac has a wireless keyboard, hold them when you hear the startup sound.
  2. When it starts, select Utilities > Terminal, and type:


Press your user and type your password. Finally, reboot.

This doesn’t work for FileVault. If you forget your password with FileVault, you lost your info. Also, you can see if you use Recovery HD or Internet Recovery, or enable it -> http://support.apple.com/kb/HT4904

You can do it with a USB drive > http://support.apple.com/kb/HT4848



Internet Explorer 11 Stored Passwords – View and Remove

How to View and Remove Stored Passwords for Websites by Internet Explorer 11 (IE11) (If you have Windows 7, skip to the bottom)

When you visit a website that requires you to sign in to your account—like an email, banking, or shopping site—Internet Explorer will ask if you want your user name and password remembered by storing this info for that website. The next time you visit the site and start entering your user name, Internet Explorer will finish filling in your account info.

Since this info is securely stored in Credential Manager as “Web Credentials” on whatever PC you’re using at the time, you should be careful about using AutoComplete to store passwords for websites on public or shared computers. When you’re using a public or shared PC, make sure AutoComplete and storing passwords for websites is turned off in IE11.

This tutorial will show you how to view and remove all or specific stored passwords for websites by Internet Explorer 11 (IE11) in your account in Windows 8.1, and Windows RT 8.1.

Windows 7 does not have web credential manager and the answer to how to view and change passwords is below.


  • In Windows 8.1 and Windows RT 8.1, this is applied to both the modern and desktop IE11.
  • When you remove the stored password of a website, IE11 will start to ask “Would you like to store your password for (website)?” (if turned on) the next time you sign in to that site again.
  • If you use OPTION TWO below to remove all stored passwords for all websites, it will also reset all the sites that you clicked on Not for this site when asked if “Would you like to store your password for (website)?” so that IE11 will start to ask you this again the next time you sign in to them.

OPTION ONE: View and Remove Stored Passwords for Sites in Credential Manager

NOTE: This option is only available in Windows 8.1 and Windows RT 8.1.

1. Open the Control Panel (icons view), and click/tap on the Credential Manager icon.

2. Click/tap on Web Credentials, and expand a listed website (ex: www.eightforums.com) under “Web Passwords” that you want to view or remove it’s stored password, and do step 3 and/or 4 below.

3. To View the Stored Password of a Website:

A) Click/tap on the Show link for the website.

B) Enter your user account’s password to verify this is you, and click/tap on OK.

C) You will now see the password that was stored for the website. You can click/tap on the Hide link or close Credential Manager to no longer have the password show.

4. To Remove the Stored Password of a Website

A) Click/tap on the Remove link for the website.

B) Click/tap on Yes to confirm.

C) The stored password for the website is now removed from the list of “Web Passwords”.

5. When finished, you can close Credential Manager if you like.

OPTION TWO: Remove All Stored Passwords for All Sites by Deleting Browsing History

Note: This option will also reset all the sites that you clicked on Not for this site when asked if “Would you like to store your password for (website)?” so that IE11 will start to ask you this again the next time you sign in to them.

1. Do step 2 or 3 below for how you would like to open Internet Options for IE11.

2. Open the Control Panel (icons view), click/tap on the Internet Options icon, and go to step 4 below.

3. While in the desktop IE11, click/tap on the Tools, click/tap on the Internet Options icon, and go to step 4 below.

4. Do step 5 or 6 below for how you would like to open Delete Browsing History for IE11.

5. Click/tap on the Content tab, and click/tap on Settings under AutoComplete.

A) Click/tap on the Delete AutoComplete history button, and go to step 7 below. (see screenshot below)
NOTE:The Manage Passwords button will take you to step 2 in OPTION ONE.

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6. Click/tap on the General tab, click/tap on the Delete button under Browing history, and go to step 7 below.

7. Check at least Passwords and any other item that you wish to delete, then click/tap on Delete.

8. If you used step 5, then click/tap on OK.

9. Click/tap on OK.

OPTION THREE: To Remove Stored Passwords for Websites using Modern IE11

NOTE: This option is only available in Windows 8.1 and Windows RT 8.1.

1. While on your Start screen, open the modern Internet Explorer 11.

2. Open the Charms bar while in modern IE11, and click/tap on Settings.

3. Click/tap on Options in Settings.

4. Under Passwords, click/tap on the Manage button.

5. Click/tap on a listed website (ex: www.eightforums.com) that you want to remove.
NOTE: If you see No accounts available, then it means that you currently do not have any stored passwords for websites.

6. Click/tap on Remove.

7. When finished. you can click/tap anywhere in modern IE11 to close Options.

That’s it,

If you tried this on Windows 7 and came to the fact that your Windows doesn’t have Web Credential Manager, that is because it does not exist on Window 7! Windows 7 does not have web credential manager, it has a program called Windows Vault. Here are some details on Vault. Also, below are some additional uses which worked for a few users on some forums.

How To Use Windows 7 Credential Manager To Organize and Remember Passwords

1. Click the Start Menu Orb and Type in Windows vault, then Press Enter.

2. Once Windows Credential Manager loads up, you’ll need to select which type of password you want to save.

  • Windows Credentials: These are used to log into Windows-based systems on the network
  • Certificate-Based Credentials: Complicated and used for advanced system configurations
  • General Credentials: This type covers nearly all passwords for programs, websites, and services compatible with Windows Vault

In this example, we’ll use Windows Credentials to save the login information for another Windows computer on the local network. So Click Add a Windows credential.

3. In the top line Type in either the network address or the computer name (e.g. PC-DellXPS) depending on how you like to organize your information. For me, I’m going to just type the local IP address. In the next line Type in the User name, and then under that Type in the Password for that windows machine. The username should be the user account name that is normally used to log into Windows 7.

That’s all there is to it! Now Windows Vault will store the credentials and help you automatically log into the network location. If you end up changing your credentials, you’ll need to go back into Windows Vault and change them there too. Just Click Edit under the appropriate stored credential, and it will let you change all of its settings.

To change and view passwords for IE11 in Windows 7:

Here are some additional steps you can try:
To change the saved login id and password for a website on Internet Explorer, please try these steps:
1. Type the first letter of your user name, auto-complete will bring up a box of choices.
2. Highlight the username you want to delete. Hit the “delete” key.
3. Another auto-complete window will pop up saying, “Windows has a stored password for this user name. Do you want to delete the username and password?”
4. Click, “yes”.
5. Close Internet Explorer and reopen.
6. Type your user name and password in the website.
7. When you proceed with signing in you will get a popup “Do you want to save this password?”
8. Click Yes, for that popup.

You can also try this:
Step 1: Download NirSoft’s IE PassView from here, a free software to view and backup passwords saved in Internet Explorer browser.Step 2: Extract the downloaded zip file to get IE PassView executable and then double-click on the same to run it.Step 3: Upon running IE PassView, it will scan the browser for saved passwords and displays URLs, usernames and their passwords.

Step 4: To backup all passwords, select all entries, right-click on them and then click Save selected passwords to save all usernames and passwords in a text file.

Disable SIP ALG on USG

All versions prior to 5.6.x enable SIP ALG by default. You have to put the “config.ugw.voip.sip_alg_disable=true” in config.properties.


Double-check it’s in the right place and being applied. SSH to USG and run “show configuration commands |match modules”. Will see something like the following if it is:

$ show configuration commands |match modules
set system conntrack modules sip disable

As long as you see the “sip disable” there, it’s disabled. If that’s the case, when you SSH in and disable it again, it’s not actually changing anything, the only change, in that case, is rebooting the phones.

If disabling SIP ALG ‘fixes’ your issue, you need to create a custom JSON file, to make your CLI changes survive a re-provisioning of the USG. See here for a general guide:


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