IT and Computer Network Hurricane Preparation List

IT and Computer network preparations for a Hurricane, high wind or water event.

When facing a storm like a hurricane, preparation is key to weathering a stressful storm.  We’ve compiled a list below of best practices to protect your network from wind, water, and the worst!

For all of our Total Care support clients, we physically check and double-check onsite and offsite backups and making sure everything is working well as a part of our storm preparations. We will ensure your networks are safe if anything were to befall them.

On your final day of departure, either to go home or to evacuate for the storm, don’t forget to properly prepare your business, too! Follow the procedure below to secure your network.

1.  Turn off your computers & servers.

2.  Turn off your battery backups.

3.  Make sure your server, computers, and battery backups are off of the ground if you are in a single-story unit.  The Lithium in the batteries of a UPS are flammable and they are potentially explosive when exposed to air and especially to water.

4.  Take your external backup plugged into your server home with you.  Keep it in a safe location.

5.  Cover your computers, servers and IT components with plastic.

6.  If you have VoIP phones, take the main reception phone with you and plug it into your internet wherever you have evacuated to.  If you do not, forward your phones to your cell phone or download your provider’s cell phone app and login with your provider username and password.

7.  Before you leave, make sure to take pictures of everything. Take pictures of all the computers, the inside of your business, the outside.

Things to note:

  • Remote access will not work when your computers, internet, or server is offline. Take the files you need with you.
  • When you restart the network upon your return, start the network equipment first, next your server, then the rest of the computers so they connect to the server properly.
  • If you travel, make sure your mobile devices are secured.  Storms are a great time to have iPads, iPhones, laptops stolen out of cars!

How to forward your Landline Phones:

  • Dial *72.
  • Dial the phone number (including area code) where you want your calls to be forwarded to (e.g., *72-908-123-4567).
  • Press the Call button and wait for confirmation. You should hear a confirmation tone or message.
  • End your call.

How to forward for Nextiva customers:

Nextiva Partner Support:  (800) 659-0208 – Please note only the account owner can call and should have a PIN ready.

You can also download an app to your mobile phone with a username and password for your login.
iPhone:  https://www.nextiva.com/support/articles/nextiva-app-iphone-setup.html
Android:  https://www.nextiva.com/support/articles/nextiva-app-android-setup.html

How to forward for Jive customers:

Jive Support: 877-548-3003

You can also download an app to your mobile phone with a username and password for your login.

iPhone & Android:  https://jive.com/products/applications/mobile/

Check with your business insurance before you leave.

  • Call your business insurance provider and confirm your policy and your coverage before you go. Check to see what your coverage is for hurricanes. Ask what is covered on your policy and check the coverage amounts – if your business has grown in the past year, you may need to increase the coverage amounts. Make sure that everything you want to be covered is on your policy.
  • If you have any important documents, it’s a good idea to put them in a safe or take them with you.
  • Before you leave, make sure to take pictures of everything. Take pictures of all the computers, the inside of your business, the outside – you want to be sure to be able to document everything for insurance purposes.

Above all, be safe! If you have any questions, we will be available for calls. Please dial (843) 324-5824 for questions.