Outlook Mobile App for iOS and Android FAQs

Where do I download the Outlook mobile app?

For Android:

1. -Open the Google Play Store on your Android device. 
2. -In the search bar, type “Microsoft Outlook” and press Enter.
3. -Look for the official Outlook app by Microsoft Corporation.
4. -Tap on the app, and then tap “Install.”

*If you are already on your mobile device, click the following link to directly get the Outlook app for Android: Outlook for Android

For iOS (iPhone/iPad):

1. -Open the App Store on your iOS device.
2. -In the search tab, type “Microsoft Outlook” and press Enter.
3. -Find the official Outlook app by Microsoft Corporation.
4. -Tap on the app, and then tap “Get” or the download icon.

*If you are already on your mobile device, click the following link to directly get the Outlook app for iOS: Outlook for iOS

**Always make sure you are downloading the app from the official Microsoft Outlook developer to ensure you get the legitimate and up-to-date version of the app.**

What if I forgot my password?

1. Go to the Outlook sign-in page: Outlook Login
2. Click on “Sign in”: You will be directed to the sign-in page)
3. Click on “Forgot my password”: Below the password field, you should see an option that says “Forgot my password.”
4. You will be asked why you can’t sign in. Select the reason for password reset.
5. Enter your Outlook email address
6. Complete the security verification: You may need to complete a security verification process. This could involve receiving a code on your alternate email address or phone number, or answering security questions.
7. Reset your password: Once you have completed the security verification, you’ll be prompted to create a new password. Enter a new password that you haven’t used before and is strong (combining uppercase and lowercase letters, numbers, and symbols).
8. Sign in with your new password
9. After resetting your password, try signing in with the new password to ensure it works.
10. *Note: If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.

How can I change my known password?

*You cannot change your email password from the Outlook app. You must log in your email through an internet browser and follow these instructions:

1. Open a web browser and go to the official website of your email service provider (e.g., Gmail, Yahoo, Outlook). Outlook Login
2. Sign in to your account: Enter your email address and current password to sign in.
3. Locate account settings: Look for an option like “Account Settings,” “Security,” or “Profile Settings.”
4. Change your password.
5. You’ll be prompted to sign in again with your new password on the Outlook mobile app.
6. *Note: If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.

How do I add or edit contacts in Outlook on my mobile device?

*Note: Depending on the version of Microsoft you are using, some steps can look slightly different. 

Using Outlook Mobile App on Android or iOS to Create a Contact:

1. Open the Outlook app on your device.
2. On the bottom right click “Apps” and then “Contacts”
3. Click “New Contact” and complete the contact information.
4. On iOS, select “Done” on top right to save contact. Android users can select “Save” on the bottom right. 

Using Outlook Mobile App on Android or iOS to Edit a Contact:

1. Open Contacts:
2. Find the contact you want to edit.
3. Tap on the contact to open it.
4. Tap “Edit” and make the necessary changes.
5. Tap “Save” to save the changes.

     Enable Sync:

• To have your contacts synced, ensure that synchronization is enabled. Go to the app settings, and under your account, make sure “Sync Contacts” is turned on.

Getting in-app help:

-If you’re experiencing issues outside of this help article or need additional support within the Outlook app, there are support options within the app itself. Here are general steps you can follow:

*Note- The FAQ page serves as a resource to provide quick answers to commonly encountered issues, reducing the need for users to contact customer support or search extensively for information.