Support Articles

Getting files to show up in Network folder

Remove the following registry keys HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoRemoteRecursiveEvents HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoRemoteChangeNotify HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters] “DirectoryCacheLifetime”=dword:00000000 Restart explorer and try again! The keys didn’t exist for me, but I added them as DWord with a value of 0 (zero) and restarted Explorer and it worked. http://www.teamas.co.uk/2012/02/windows-2008-r2-shared-files-do-not.html https://social.technet.microsoft.com/Forums/windows/en-US/947489ae-dc86-45f0-ad5e-463a62e1d59f/files-not-showing-up-in-networked-drive…

Read More

Group Policy Settings for Personalization

Group Policy Preventing users from changing their personalization settings The following Group Policy settings prevent users from making changes: Prevent changing theme Prevent changing visual style for windows and buttons Prevent changing window color and appearance Prevent changing desktop background Prevent changing desktop icons Prevent changing mouse pointers Prevent changing screen saver Prevent changing sounds Preventing users from changing personalization settings locks them to their current settings. If you want to…

Read More

Java Update Fails with Error Code 1603

We have discovered a high likelihood that Java updates installing Java 8 over Java 7 will fail with error code 1603.  After running the Java updater on 5 computers, the Java updater failed with error code 1603 on 4 of those computers and completed successfully on the remaining 1 computer.  The error persists when taking the following approaches: 1. Running the Java updater on a system with a previously installed version of Java, and…

Read More

How to Stop Duplicate Sent E-Mail Items in Outlook with Gmail or G Suite

We had an issue today where Gmail was duplicating e-mails in the sent folder of Outlook and Gmail. Resolution:  Check the box “Do Not Save Copies of Sent Items” in Outlook. Found a great article on duplication of e-mails with Outlook and G Suite today at http://www.pstrepairtool.org/blog/prevent-duplicate-sent-items-gmail-outlook.html.  We were able to solve the issue with the top information.  Outlook seems to be saving the e-mail in the sent folder, then syncing the…

Read More

Turn Desktop Alerts on or off

A Desktop Alert is a notification that appears on your desktop when you receive a new e-mail message, meeting request, or task request. Desktop Alerts are turned on by default. This article explains how you can customize the appearance of Desktop Alerts as well as turn them off. In this article Information that Desktop Alerts display Turn Desktop Alerts on or off…

Read More

Disable Reading Mode and Protected View in Word 2013

I know it’s there for a reason, but I can’t stand the Reading View and the Protected mode in Word 2013.  I don’t like the layout of Reading View, and I feel I’m smart enough to open documents I know are safe  To disable the Reading View. Go to File – Options – General.  Uncheck “Open E-Mail attachments and other uneditable files in…

Read More

Turn off Work Offline mode in Microsoft Office 2007-2012

Microsoft Office can go into “Work Offline” mode when it is disconnected from the internet abruptly.  It happens especially when one has a direct connection with a server through IMAP, MAPI, Google Apps Sync, or Microsoft Exchange.  If you suddenly get a message which states you are in Work Offline mode, here is what you should do to fix it. Microsoft gives the following solution:  https://support.office.com/en-us/article/Switch-from-working-offline-to-online-2460e4a8-16c7-47fc-b204-b1549275aac9 Switch from Working Offline to…

Read More

Import Outlook Items from an Outlook Data File (.pst)

When you want to migrate Outlook messages, contacts, calendar items, tasks, and notes from one computer to another or restore a backup of your Outlook data, the Import and Export Wizard is the easiest way to complete the task. Click the File tab. Click Open. Click Import. In the Import and Export Wizard, click Import from another program or file, and then click Next. Click Outlook Data File (.pst), and then click Next. Click Browse, and then choose the file to import. Note Under Options, it is recommended…

Read More

Migrate Google Calendar and Contacts to another Google Account

Calendar Entries On Gmail calendar, go to Settings -> Calendars -> Export Calendars to download a ZIP of your calendars in ICAL format. On Google Apps calendar, go to Settings -> Calendars -> Import calendar and import the ICAL entries to your calendar. Contacts To preserve contact groups, each group needs to be migrated individually. On Gmail contacts, use the Export option to export each group in Google’s CSV format. Then export one more CSV…

Read More