Support Articles

How to Disable Private Browsing in Firefox

What if you want to check your kid’s browsing history, but you can’t trace all the pages because they had Private Browsing on while they were surfing the Internet? Notice: The following instructions will make it more difficult to enable private browsing, but not impossible. Additionally, it is easy to delete recent browsing history even without private browsing enabled. If you want to track internet activity more thoroughly, consider using software for your router. As…

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How to Make Changes to OpenDNS Take Effect

If you have applied changes to the OpenDNS Filter for your network, then your users will most likely have to flush their DNS cache in order for the changes to take effect. If a user has not yet been to a blocked website during the time they have been using the internet, then when the site is blocked in OpenDNS it will be blocked without needing to flush the terminal’s DNS cache. However, if for…

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Solution: Windows not indexing Google Drive folder for easy search though the start menu

This fix works for all versions of Windows (Windows 7, 8, 8.1, and 10). Go to the actual folder in its C:\Users\\Google Drive\  (NOT the Google Drive folder listed under ‘FAVOURITES’ which is a shortcut). Right click ‘Google Drive’ > Security tab > Advanced > Click your username (mine showed ) > Click ‘Change Permissions’ > Check the ‘Include inheritable permissions…’ box > Click ok. Search indexing of Google Drive should then begin in the…

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Network Accounts Are Unavailable – High Sierra, AD, and Open Directory

You will still need local and Active Directory administrator account or a local Apple Administrator account if using Open Directory. Go to System Preferences > Users & Groups Press Login Options > Unlock > Press Edit near Network Account Server > Open Directory Utility > Unlock > Select Active Directory and press “Edit settings for the selected service” button at the bottom > Unbind > Enter Active Directory administrator credentials and finish the unbinding process…

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Zixcorp Removal Process

Here’s how to remove Zixcorp. Login to the GAME setup. Remove, do not disable, any routing, content filtering setup for Zixcorp. Contact Zixcorp and have them remove the site key. It’s as easy as that!…

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Download Quickbooks Pro 2011

Looking to download QuickBooks Pro 2011? We’ve got you covered – just click the link below, and the file will begin downloading. http://dlm2.download.intuit.com/akdlm/SBD/QuickBooks/2011/R14/QuickBooksPro2011.exe…

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Download QuickBooks 2009 with Update R14 embedded

To get around the dreaded update error, you can download the file with the embedded update below: From intuit.com: We can install your QuickBooks 2009 with the R14 update. Here’s the direct link installer for QuickBooks 2009 (Note – the file will begin downloading once you click the link): http://dlm2.download.intuit.com/akdlm/SBD/QuickBooks/2009/R14/QuickBooksPro2009.exe To find updates for older versions of QuickBooks, including the R14 update, visit the Qtools website.

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Quickbooks manual updates for older versions

Are you struggling to find updates for older versions of QuickBooks? We found this site which has links to QuickBooks updates for outdated versions.  If your QuickBooks is experiencing a 12009 error and you know you’re connected to the internet, try manually updating your QuickBooks. QTools QuickBooks Update Page…

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File Stuck in Outbox – Work Offline Mode didn’t fix – RESOLVED

Recently we had a client who experienced a stuck file in the Outbox.  It was about 76MB and no way it would send.  She also had Outlook 2007 without the ribbon up top.  Using the regular “Work Offline” mode didn’t free up the file.  It still had the file is being sent message.  I was able to clear it up by doing the following. 1.  Make sure Outlook is in “Work Offline” mode 2.  Hit…

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Mac AdwareMedic (Now Malwarebytes)

What Does Mac AdwareMedic (Malwarebytes) Do? Mac AdwareMedic (now Malwarebytes) moves all known adware from your Mac. It is very simple to use and should clean up your system in less than a minute, from start to finish. Just open the app, click the Scan for Adware button, and remove anything that is detected. That’s it! If AdwareMedic (Malwarebytes) doesn’t solve your problem, it includes the ability to take a system snapshot that can help…

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