Are you or your 365 tenants experiencing issues with your Office 365, OneDrive, or Sharepoint app icons not displaying in the top left corner menu of office.com? You can see here how the Sharepoint icon is missing for example for this tenant. The fix is easy and all it requires is for you to have access to an 365 admin account on your…
Where do I download the Outlook mobile app? For Android: -Open the Google Play Store on your Android device. -In the search bar, type “Microsoft Outlook” and press Enter. -Look for the official Outlook app by Microsoft Corporation. -Tap on the app, and then tap “Install.” *If you are already on your mobile device, click the following…
Sometimes after some changes are made to an account such as switching the account to a local account from a “live” account an error can occur where Office tries to re-authenticate the account as it is not sure what has occurred. Trying to sign in will trigger an error that will not allow the sign in due to TPM Failure. Your computer’s Trusted Platform Module has malfunctioned. There are a couple methods that you can…
Accidentally deleting a file or saving over a file that you needed the previous version of can happen to anyone. Thankfully those who take advantage of Microsoft’s OneDrive are able to recover said file or previous versions of files if it has not been 30 days since deletion/changes made. Recovering deleted files: 1. Go to office.com and click sign in. Use the…
USB-C overview With a USB-C connection, you can charge your Windows 10 PC, and you can also connect to other USB Type-C devices such as mobile phones, docking stations, display adapters, and other devices that have a USB-C port. Unfortunately, some combinations of hardware and software may cause problems. If this happens, you may get a notification that there’s something wrong with the USB-C connection. We’ve provided some tips below to help you fix things. And if…
You may find that all of a sudden your Windows login pin is no longer available but you are still able to log in via your account password.
Written by Ian Britten and Tibby Fielding Are you having issues when installing and uninstalling programs on your Windows computer? Sometimes, but not always, you may receive error messages that contain the code 2502 or 2503. A Windows computer has a built-in Windows account called Trusted Installer which assists in installing, modifying and removing updates and other Windows components. Over time your computer can…
Written By: Ian Britten and Tibby Fielding There is an issue with Microsoft Edge and Java if you are using a later version of both. This problem can cause SharePoint to show an error that says “Undefined global this,” which means it cannot reach the website. If the browser does not have the right versions of Microsoft Edge and Java to reach a website, it will not connect and it will produce an…
Recently we had a client who experienced a stuck file in the Outbox. It was about 76MB and no way it would send. She also had Outlook 2007 without the ribbon up top. Using the regular “Work Offline” mode didn’t free up the file. It still had the file is being sent message. I was able to clear it up by doing the following. 1. Make sure Outlook is in “Work Offline” mode 2. Hit…
