Support Articles

How to Manually Remove the LTS Service for LabTech

Step(s) to Resolution Click here to use ConnectWise Automate™ Agent Uninstaller Manually make changes on the machine Changes have to be made at four different locations on the local machine in the following order. 1. Services.msc Click Start, and select Control Panel. Select Administrative Tools. Click Services. Select ‘LabTech Monitoring Services’ and stop the service. Select ‘LabTech Monitoring Services CheckUp Util’ and stop the service. From a command prompt, run the following two commands…

Read More

Reset Domain Administrator Password using Command Line and RMM

We had a customer who likes to change the administrator password.  One day the password was changed and forgotten.  We have RMM with service level access to the server, but could not log in to the server using the standard administrator username and password.  We also neglected to set up a separate username and password for account recovery. So, our only alternative was to reset the username and password via the command prompt.  Using NinjaRMM…

Read More

How to Remove Saved Passwords from a Web Browser

Storing your Onyen password for University sites in your Web browser’s saved password list can expose the data it protects to anyone else who uses your computer, and possibly to others on the Internet. This can be a major issue especially for HIPAA departments or departments who access sensitive information. In order to remove stored passwords for your web browser please follow the instructions below based on whether you are using Internet Explorer, Safari, Firefox,…

Read More

How to reset your OS X Password

Some of you asked how to change the user password in OS X 10.7, 10.8, 10.9, or 10.10 because the System Preferences option to do it was removed with the Lion release. With Mac OS X Snow Leopard and older Mac OS, the installer disc allows you to change the user password pressing Utilities > Password Reset. In Lion, it was deleted, but you can change it with easy steps. There are two ways to…

Read More

Internet Explorer 11 Stored Passwords – View and Remove

How to View and Remove Stored Passwords for Websites by Internet Explorer 11 (IE11) (If you have Windows 7, skip to the bottom) When you visit a website that requires you to sign in to your account—like an email, banking, or shopping site—Internet Explorer will ask if you want your user name and password remembered by storing this info for that website. The next time you visit the site and start entering your user name,…

Read More

Disable SIP ALG on USG

All versions prior to 5.6.x enable SIP ALG by default. You have to put the “config.ugw.voip.sip_alg_disable=true” in config.properties. https://help.ubnt.com/hc/en-us/articles/205146040-UniFi-config-properties-File-Explanation Double-check it’s in the right place and being applied. SSH to USG and run “show configuration commands |match modules”. Will see something like the following if it is: $ show configuration commands |match modules set system conntrack modules sip disable As long as you see the “sip disable” there, it’s disabled.

Read More

Refog Monitoring Software

Considering getting employee monitoring software? Refog is an excellent option.

Read More

Microsoft Security Bulletin MS14-066 – Critical November 11, 2014

Microsoft has released a critical patch via Windows Update that seals up a vulnerability that affects every modern version of Windows, including Windows Server 2003/2008/2012, Vista, 7, 8, 8.1, and Windows RT. 1 The patch, dubbed MS14-066, shores up a hole that would have allowed an attacker to remotely trigger code on your machine using specially crafted packets. Microsoft says they don’t know of any exploits that have actually used this, but it’s still…

Read More

Install Workstation on an openSUSE 11 host

Overview of Steps to Install Workstation on an openSUSE 11 host To install Workstation on an openSUSE 11 host: Install the required package dependencies. Install VMware Workstation. Change the run level of the vmware startup script Reboot the host. Detailed Steps: Installing the required package dependencies During the default installation of the Operating System, the other required tools or packages are not installed. You must use software management to download and install the other required…

Read More

How to Disable Incognito Mode in Chrome

Here is how to disable Incognito Mode in Chrome for both Windows and Mac OS X. What Is Incognito Mode? Incognito Mode in Chrome is Google’s implementation of private browsing. Users can activate this mode and surf the internet without Chrome recording any cookies, usernames, passwords, or history. This can be a concern for parents because it could allow children to view pornography or other inappropriate material without leaving behind any traces. Incognito Mode in…

Read More