Support Articles

8 Reasons Your Internet May Be Slow, And How To Fix It

Resolving a slow internet connection is typically achievable if the issue lies on your end, but the solution varies based on the underlying cause. Speed bottlenecks may stem from factors like a sluggish internet plan, Wi-Fi interference, or outdated equipment. Instead of spending an entire afternoon troubleshooting, we offer a quicker solution. Our compiled list details the eight most prevalent reasons for a slow internet connection, increasing the likelihood that one of these fixes will…

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Fix USB-C Problems in Windows 10

USB-C overview With a USB-C connection, you can charge your Windows 10 PC, and you can also connect to other USB Type-C devices such as mobile phones, docking stations, display adapters, and other devices that have a USB-C port. Unfortunately, some combinations of hardware and software may cause problems. If this happens, you may get a notification that there’s something wrong with the USB-C connection. We’ve provided some tips below to help you fix things. And if…

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iPhone users warned over ‘iMessage bug’ that hides important texts

‘iMessage bug’ that hides important texts – Update Now!…

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Pin Is No Longer Available Due To Security Changes

You may find that all of a sudden your Windows login pin is no longer available but you are still able to log in via your account password.

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How to Enable Incognito Mode in Chrome for Windows and MacOS

Here is how to enable Incognito Mode in Chrome for both Windows and Mac OS X. What Is Incognito Mode? Incognito Mode in Chrome is Google’s implementation of private browsing. Users can activate this mode and surf the internet without Chrome recording any cookies, usernames, passwords, or history. This can be a concern for parents because it could allow children to view pornography or other inappropriate material without leaving behind any traces. Incognito Mode in…

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What to Do After a Cyberattack

Written By Tibby Fielding If your organization experiences a cyberattack, it is vital to react quickly and immediately enable your incident response plan. Your response plan should include the following tasks which help ensure the incident is suppressed to reduce a loss in data. You will need to access and contain the attack, remove the threat, restore data and services, report the incident, and revise your incident response plan. Read the following to…

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Why It’s Important To Be HIPAA Compliant

Written By Tibby Fielding One way to help build trust between patients and healthcare professionals is through HIPAA compliance. Patients can feel more confident in their doctors which leads to better healthcare. The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that was created to protect the privacy of individuals’ health information. It also sets standards for the security of electronic health information. As technology has advanced, so have threats to the…

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How to fix errors when installing and uninstalling programs on Windows (sometimes including code 2502 or 2503):

Written by Ian Britten and Tibby Fielding Are you having issues when installing and uninstalling programs on your Windows computer? Sometimes, but not always, you may receive error messages that contain the code 2502 or 2503. A Windows computer has a built-in Windows account called Trusted Installer which assists in installing, modifying and removing updates and other Windows components. Over time your computer can…

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Are you getting pop ups when composing or replying to emails in Gmail?

Written By Ian Britten and Tibby Fielding Are you receiving this pop up when composing or replying via Gmail? This pop up is occurring because your Gmail signature contains images that have been copied and pasted into the signature. To fix this issue, you can insert image files into your signature. If you do not have the image files, there is an easy way to download them. (Skip to Step 3 if you already have the…

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QuickBooks Payment Notifications Not Sending

Written By: Tamra Dubis and  Tibby Fielding  QuickBooks customers should receive emails that show when a client processes a payment; However, since the end of July, QuickBooks customers have not been getting payment notification emails. QuickBooks payment notification emails look like the image below: Our IT technician dug deep into this issue to find a resolution, yet one is not currently available, and it has been deemed a back-end engineering issue. Take a look below…

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